Ateam Automotive

RIGHT OF WITHDRAWAL
When delivering products:
The right of withdrawal only applies to sales transactions between the entrepreneur and
a consumer.
When purchasing products, the consumer has the option to dissolve the agreement
without giving reasons for 14 days. This cooling-off period starts on the day after receipt
of the product by the consumer or a representative designated in advance by the
consumer and made known to the entrepreneur.
During the cooling-off period, the consumer will handle the product and packaging with
care. He will only unpack or use the product to the extent necessary to assess whether
he wishes to keep the product. If he exercises his right of withdrawal, he will return the
product with all delivered accessories and - if reasonably possible - in the original
condition and packaging to the entrepreneur, in accordance with the reasonable and
clear instructions provided by the entrepreneur.
If the consumer wishes to make use of his right of withdrawal, he is obliged to make this
known to the entrepreneur within 14 days after receipt of the product. The consumer
must make this known by means of the model form. After the consumer has indicated
that he wishes to make use of his right of withdrawal, the customer must return the
product within 14 days. The consumer must prove that the delivered goods have been
returned on time, for example by means of proof of shipment.
If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not
indicated that he wishes to make use of his right of withdrawal or has not returned the
product to the entrepreneur, the purchase is a fact.
When providing services:
When providing services, the consumer has the option to dissolve the agreement without
giving reasons for at least 14 days, starting on the day of entering into the agreement.
To make use of his right of withdrawal, the consumer will focus on the reasonable and
clear instructions provided by the entrepreneur with the offer and / or at the latest at the
time of delivery.
Article 7 - Costs in case of withdrawal
If the consumer makes use of his right of withdrawal, at most the costs of return will be
borne by him.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as
possible, but no later than 14 days after withdrawal. However, this is subject to the
condition that the product has already been received back by the webshop owner or
conclusive proof of complete return can be provided.
Article 8 - Exclusion of the right of withdrawalThe entrepreneur can exclude the consumer's right of withdrawal for products as
described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if
the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of
the agreement.
Exclusion of the right of withdrawal is only possible for products:
a. that have been created by the entrepreneur in accordance with specifications of the
consumer and / or business customer;
b. which are clearly personal in nature;
c. which, by their nature, cannot be returned;
d. that can spoil or age quickly;
e. the price of which is subject to fluctuations in the financial market over which the
entrepreneur has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has
broken the seal.
h. for hygienic products of which the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services:
a. concerning accommodation, transport, restaurant business or leisure activities to be
carried out on a certain date or during a certain period;
b. whose delivery has started with the express consent of the consumer before the
cooling-off period has expired;
c. concerning bets and lotteries.